Transparency

At Casino Five, we believe in building trust with our players by being open, honest, and transparent in everything we do. Our commitment to fairness, security, and responsible gaming ensures that you can enjoy a safe and reliable gaming experience.

• We use certified Random Number Generators (RNGs) to ensure all game outcomes are fair and unpredictable.
• Our games are tested and audited by independent regulators to guarantee compliance with Malta Gaming Authority (MGA) standards.
• We display Return to Player (RTP) percentages where applicable, so you have a clear understanding of your odds.

• Casino Five is fully licensed and regulated under The Kahnawake Gaming Commission, ensuring we meet strict industry standards.
• Our platform adheres to all legal and ethical requirements set by The Kahnawake Gaming Commission and other regulatory bodies.
• We continuously update our policies to remain compliant with evolving gambling laws.

Complaints relating to the Website or its services may be directed to the Kahnawake Gaming Commission by email at [email protected], or in writing to P.O. Box 1799, Old Malone Highway, Kahnawake Mohawk Territory, Quebec, J0L 1B0, Canada, and will be reviewed in accordance with the Commission’s dispute resolution procedures. Not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose, notwithstanding any provision of an Authorized Client Provider’s terms and conditions to the contrary. A complaint must be in writing and must contain clear and unequivocal information about the complainant’s identity and provide all the relevant details that gave rise to the complaint and the steps that were taken to address the complaint with the Authorized Client Provider.

• We provide tools for self-exclusion, deposit limits, and reality checks to promote responsible gaming.
• Our team is trained to recognize signs of problem gambling and can offer support when needed.
• We partner with responsible gaming organizations to provide help and resources for players.

• We use state-of-the-art encryption (SSL technology) to protect your personal and financial data.
• Your payment information is processed securely, and we only work with trusted payment providers.
• We follow strict data protection laws, ensuring your information is never shared without consent.

• Our Terms & Conditions and Bonus Policies are clearly stated, with no hidden rules.
• We provide easy-to-understand wagering requirements so you know exactly how our promotions work.
• Any changes to our policies are communicated in advance to keep you informed.

• We process withdrawals quickly, with clear timelines provided in our Withdrawal Policy.
• No hidden fees for you from Casino Five
• Verification procedures are designed for security while ensuring a smooth withdrawal experience.

If you have any questions or concerns, our customer support team is available 24/7 to assist you. We value transparency and are always here to provide clarity.

For more details, visit our Terms and Conditions and Responsible Gambling pages.